TechCentral https://techcentral.co.za Technology News Leader In South Africa Thu, 13 Jun 2024 07:15:24 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.4 TechCentral Technology News Leader In South Africa false How to harness customer insights in the age of information overload https://techcentral.co.za/callminer-harness-customer-insights/246350/ Thu, 13 Jun 2024 07:15:24 +0000 https://techcentral.co.za/?p=246350 CallMiner: build vs buy – leveraging generative AI for conversation intelligence https://techcentral.co.za/callminer-ai-conversation-intelligence/241517/ Mon, 18 Mar 2024 04:25:03 +0000 https://techcentral.co.za/?p=241517 TCS+ | How MiWay uses conversation analytics https://techcentral.co.za/tcs-miway-conversational-analytics-calpr/233401/ Mon, 16 Oct 2023 05:05:02 +0000 https://techcentral.co.za/?p=233401 TCS+ | How MiWay uses conversation analytics nonadult 2023 CallMiner CX Landscape Report highlights growing AI impact on CX https://techcentral.co.za/2023-callminer-cx-landscape-report-calpr/233244/ Thu, 12 Oct 2023 04:44:26 +0000 https://techcentral.co.za/?p=233244 CallMiner named only leader in Conversation Intelligence for Customer Service https://techcentral.co.za/callminer-conversation-intelligence-calpr/230424/ Thu, 24 Aug 2023 04:25:40 +0000 https://techcentral.co.za/?p=230424 5 ways tech companies can use customer insights https://techcentral.co.za/5-ways-tech-companies-can-use-customer-insights-calprom/228473/ Tue, 18 Jul 2023 04:23:14 +0000 https://techcentral.co.za/?p=228473 TCS+ | Data is key to any CX strategy: key insights from CallMiner https://techcentral.co.za/tcs-data-is-key-to-any-cx-strategy-key-insights-from-callminer-calprom/225534/ Fri, 12 May 2023 10:26:59 +0000 https://techcentral.co.za/?p=225534 TCS+ | Data is key to any CX strategy: key insights from CallMiner nonadult How conversation and speech analytics can achieve enterprise-wide benefits https://techcentral.co.za/how-conversation-and-speech-analytics-can-achieve-enterprise-wide-benefits-calprom/225373/ Tue, 09 May 2023 04:11:15 +0000 https://techcentral.co.za/?p=225373 Four need-to-know CX trends for financial services firms in 2023 https://techcentral.co.za/four-need-to-know-cx-trends-for-financial-services-firms-in-2023-calprom/223353/ Wed, 15 Mar 2023 04:22:03 +0000 https://techcentral.co.za/?p=223353 What is omnichannel customer experience analytics, and how should you use it? https://techcentral.co.za/what-is-omnichannel-customer-experience-analytics-and-how-should-you-use-it-calprom/221488/ Mon, 30 Jan 2023 08:31:18 +0000 https://techcentral.co.za/?p=221488 Six steps for improving customer interactions with AI https://techcentral.co.za/six-steps-for-improving-customer-interactions-with-ai-callminer-calprom/218377/ Thu, 08 Dec 2022 04:30:07 +0000 https://techcentral.co.za/?p=218377 Contact centres: the hard facts of manual quality monitoring https://techcentral.co.za/the-hard-facts-of-manual-quality-monitoring-calprom/217501/ Wed, 16 Nov 2022 04:24:30 +0000 https://techcentral.co.za/?p=217501 Artificial intelligence – the next frontier in customer experience https://techcentral.co.za/tailor-customer-experiences-with-artificial-intelligence-calprom/216318/ Tue, 18 Oct 2022 03:57:51 +0000 https://techcentral.co.za/?p=216318 CallMiner report shows better data needed for improved customer experience https://techcentral.co.za/callminer-report-shows-better-data-needed-for-improved-customer-experience-calprom/215277/ https://techcentral.co.za/callminer-report-shows-better-data-needed-for-improved-customer-experience-calprom/215277/#respond Thu, 15 Sep 2022 04:40:35 +0000 https://techcentral.co.za/?p=215277 https://techcentral.co.za/callminer-report-shows-better-data-needed-for-improved-customer-experience-calprom/215277/feed/ 0 CallMiner survey reveals South Africa’s call centre priorities https://techcentral.co.za/callminer-survey-reveals-south-africas-call-centre-priorities-calprom/214770/ Thu, 01 Sep 2022 05:12:10 +0000 https://techcentral.co.za/?p=214770 Drive workforce efficiency using technology from CallMiner https://techcentral.co.za/drive-workforce-efficiency-using-technology-from-callminer-calprom/214766/ Thu, 01 Sep 2022 04:49:36 +0000 https://techcentral.co.za/?p=214766 Drive workforce efficiency using technology from CallMiner nonadult Employee experience in call centres: don’t miss this CallMiner webinar https://techcentral.co.za/employee-experience-in-call-centres-dont-miss-this-callminer-webinar-calprom/213863/ Wed, 03 Aug 2022 05:36:47 +0000 https://techcentral.co.za/?p=213863 CallMiner survey to reveal call centre priorities in SA https://techcentral.co.za/callminer-survey-to-reveal-call-centre-priorities-in-south-africa-calprom/213431/ https://techcentral.co.za/callminer-survey-to-reveal-call-centre-priorities-in-south-africa-calprom/213431/#respond Thu, 21 Jul 2022 05:00:33 +0000 https://techcentral.co.za/?p=213431 https://techcentral.co.za/callminer-survey-to-reveal-call-centre-priorities-in-south-africa-calprom/213431/feed/ 0 How AI can help companies improve customer collections https://techcentral.co.za/how-artificial-intelligence-help-shape-the-future-of-collections-calprom/213113/ https://techcentral.co.za/how-artificial-intelligence-help-shape-the-future-of-collections-calprom/213113/#respond Tue, 12 Jul 2022 04:59:20 +0000 https://techcentral.co.za/?p=213113 https://techcentral.co.za/how-artificial-intelligence-help-shape-the-future-of-collections-calprom/213113/feed/ 0 Demystifying the complexity of AI – fact vs fiction https://techcentral.co.za/callminer-demystifying-the-complexity-of-ai-fact-vs-fiction-calprom/212932/ Wed, 06 Jul 2022 04:28:13 +0000 https://techcentral.co.za/?p=212932 Demystifying the complexity of AI – fact vs fiction nonadult